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Your BASIC Support Benefits

All benefits below are available for all CardExchange® Product and Service customers!


Become a member of our support community and find the answers to your questions from us our other CardExchange® product users. The best place to be for quick and solid answers!


With the BASIC plan you have guarenteed response time of 48 hours per support ticket within our business hours of course. Need more speed and dedication, take a look at our support plan upgrades!


CardExchange® products have been in the market for a long time and we created specific technical articles for you based on that expirience that will help you getting the best out of it for your situation!


Hardware devices like printers and encoders come in various editions and CardExchange® product support most of them but to make sure your hardware is supported, please take a look at our supported devices.

Our Team

You may have questions that are not covered with all the information we have made available. No worries... our team of experts is always here to answer any question you have so fill in the form and we will be back with you a.s.a.p.

Support &

Don't forget to take a look at our available support contract if you need more dedicated support or access to advanced help. We have plans for all type of different needs so we make sure you get the best support for your situation!


CardExchange® products are used in many different situations with a lot of known brand businesses. In all the different markets we have served over the years, we created some case studies for you to take a look at and share the expirience they had!

Compare Our Support Plans

Our standard perpetual licenses come with BASIC support.
All our subscription based solutions come with all the benefits of our STANDARD support plan
Benefits Basic Standard Premium
Email Support *
48 Hours

24 Hours

4 Hours
Product Forum Access
Online Help Files, Manuals, and Videos
Free Version Upgrades -
License Recovery -
Phone Support * - -
Online Remote Support * - -
Discount Professional Services ** - -
Discount Installations ** - -
Discount Trainings ** - -
* Within our business hours
** 25% on MSRP via coupon

Sign In

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