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We Got Your Back!

Our Support and Services


We pride ourselves on not only creating quality products but providing first-rate service. We believe that technology exists to serve the people and so do we. There is no better business referral than that given by a satisfied customer. With CardExchange® we strive to give excellent support by providing many resources for our customers to find answers to questions. When you purchase CardExchange® products you can feel confident our dedicated team is here for you. With our support plan options and professional services, you have the back up you need, when you need it.

Starting at

$20

Per Plan

Support Plans

Give yourself peace of mind and choose one of our support plans for your CardExchange® product. Guranteed response times, access to our support ticketing system, and more

Starting at

$200

Per Training

Online Trainings

Our online trainings will help you cut time in your users learning process. Our team will get your product launched in your organization quickly and effectively

Starting at

$100

Per Installation

Online Installations

Let us take care of you and ease your mind with our online software installation services so you can sit back and relax and let our team do the installation and configuring

Starting at

$25

Per Service

Professional Services

Whether you ar looking for help designing your badge or you need help configuring your system, you can be assured we will help you every step of the way

Compare Our Support Plans

Our standard perpetual licenses come with BASIC support.
All our subscription based solutions come with all the benefits of our STANDARD support plan
Benefits Basic Standard Premium
Email Support *
48 Hours

24 Hours

4 Hours
Product Forum Access
Online Help Files, Manuals, and Videos
Free Version Upgrades -
License Recovery -
Phone Support * - -
Online Remote Support * - -
Discount Professional Services ** - -
Discount Installations ** - -
Discount Trainings ** - -
* Within our business hours
** 25% on MSRP via coupon

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ISO/IEC 27001:2013 

United States

201 Sand Creek Rd, Suite L-E
Brentwood, CA 94513

Monday – Friday
9am – 5pm (EST)
+1 (925) 529 4999

Netherlands

Stationsplein 13 A
3818 LE, Amersfoort

Monday – Friday
9am – 5pm (CET)
+31 (0)20 2251 447

© 2022 CardExchange, Inc.